Starting, Stopping, and Transfer of Service

Start-up of service requires the customer to appear in person at the Public Works Office located at 101 E Main Street (corner of Main & Market Streets) between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday.  A photo ID is required as well as a deposit.  Water service turn-on requires 24 hour notice.

 Discontinuation of services requires that the customer contact the Public Works Office.  Notification must be made at least 24 hours in advance to provide adequate time to get a final reading.  The final bill will be rendered during the next billing cycle.  If you will no longer require our services, your deposit will be applied to your account and any leftover funds will be refunded by check.

 Transfers require the same as above.  An additional deposit may be required.

 We accept cash, check, money order, and debit/credit cards (minimal service fee).

About Your Bill

Info for 2019 Utility Rates:  Click HERE

Meter Reading:

North Manchester Utilities does its best to read each water meter every month.  There are, however, circumstances that make estimating a necessity.  When this becomes necessary, we base the estimated consumption on an average of the customers’ historical monthly usage.  If your consumption is estimated, it will be stated on the bill.  Any over or under estimation is reconciled at the time of the next actual meter reading.

When Payments Are Due:

Payments are due 15 days from the mailing date.  Bills are mailed the last business day of each month.  Payments received after the due date are subjected to a penalty in the amount of 10% of the current amount due.

Payments:

Payments may be paid at the Public Works Office (corner of Main & Market Streets) or by mail to 101 E Main Street, North Manchester, IN 46962.  Please allow enough time for payments to be processed to avoid penalty.  You may also use our drop box which is conveniently located at the entrance to our building.  These payments may be dropped off 24/7 365 days a year.

 

Another method that may be used to pay your bill is ACH (Automated Clearing House).  ACH is a free and easy program that automatically withdraws your utility bill payment from your bank account approximately the 10th of each month.  To sign up you will need to complete an ACH Authorization Form and return it to the Public Works Office.  Please print the form located in the Related Pages section.  Complete and return along with a voided check to:

            North Manchester Public Works

            101 E Main St

            North Manchester, IN 46962

 

Bad Checks:

Customers paying bills with checks drawn on accounts with non-sufficient funds will be given until 9:00 a.m. the next business day to correct the deficiency.  Customers failing to do so will be disconnected without further notice.  Payments to correct the situation must be cash.  A NSF fee of $34 must also be paid.

Utility Billing Disconnect Policies

Disconnections

A customer who is unable to pay a bill by the date of the disconnection notice can make arrangements to pay the bill by signing a payment agreement.  These arrangements can be structured to help meet the needs of individual customers.  Please contact our office for further details 260-982-9800, option 1.  These arrangements must be made before disconnection of your service.  Customers who have failed to keep payments are subject to disconnect and the entire balance will have to be paid in full.  A service charge will also be required when turning the service back on.  Customers are only allowed 2 payment agreements per calendar year.  All payment agreements are at the discretion of the Utility Department. 

 Payment for delinquent bills must be received at the billing office prior to the date stated on the Disconnection Notice to avoid disconnection.

 Disconnections will not be done past 3:00 p.m. on any date that proceeds a weekend or a holiday.

 Reconnections

Customers disconnected for non-payment may be reconnected by paying the bill and a service charge of $100.  Customers disconnected for non-sufficient funds may be reconnected by paying the NSF check, NSF fee of $34, and a service charge of $100.  The current reconnect fee may be found in the Town Ordinances.  Payments are to be made in person at the Public Works Office or over the phone with a debit/credit card.  The Serviceperson will not be allowed to accept money from customers for any reason when at the address to disconnect.

Contact Us

101 E Main St
North Manchester, IN 46962
Get Directions

In this Department

In this Department

Topics of Interest

Topics of Interest

More Information

More Information