Utility Billing Disconnect Policies

Disconnections

A customer who is unable to pay a bill by the date of the disconnection notice can make arrangements to pay the bill by signing a payment agreement.  These arrangements can be structured to help meet the needs of individual customers.  Please contact our office for further details 260-982-9800, option 1.  These arrangements must be made before disconnection of your service.  Customers who have failed to keep payments are subject to disconnect and the entire balance will have to be paid in full.  A service charge will also be required when turning the service back on.  Customers are only allowed 2 payment agreements per calendar year.

 Payment for delinquent bills must be received at the billing office prior to the date stated on the Disconnection Notice to avoid disconnection.

 Disconnections will not be done past 3:00 p.m. on any date that proceeds a weekend or a holiday.

 Reconnections

Customers disconnected for non-payment may be reconnected by paying the bill and a service charge of $40.  Customers disconnected for non-sufficient funds may be reconnected by paying the NSF check, NSF fee of $34, and a service charge of $40.  The current reconnect fee may be found in the Town Ordinances.  Payments are to be made in person at the Public Works Office or over the phone with a debit/credit card.  The Serviceperson will not be allowed to accept money from customers for any reason when at the address to disconnect.

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